Support


OTHER SUPPORT ISSUES:

For other non-return related issues with your order or any other non-order related questions please ONLY please contact us at thenamelessshop@outlook.com

SHIPPING

ORDER PROCESSING 

PLEASE NOTE, DUE TO COVID 19, ALL ORDERS WILL BE TEMPORARILY DELAYED BEYOND OUR STANDARD PROCESSING/SHIPPING TIME.

All orders are processed on Fridays (excluding national holidays). If shipping to the billing address, orders are processed within 3-5 business days after the order is placed on the website. We are not held accountable for any delays that may occur. Orders with different billing and shipping may take longer in order to follow our verification process. We reserve the right to cancel any order.

FAQS:

GENERAL

Is The Nameless Shop LLC Sold in Stores?

Our apparel can be found online only. Please visit www.shopnameless.store to view our products.

How do I create a profile at shopnameless.store ?

You can easily create your own account by entering your email address and providing a password.

I forgot my password - can you help?

If you forgot your password, just click “forgot password” under “my account” and you will automatically receive an email to reset the password. 

How do I shop on your online store?

Orders can be placed on our website 24/7. Browse our items and click “add to cart” when you are ready to purchase. Once you are finished adding the item(s), click on the cart symbol at the top right and then checkout. You will fill out the necessary information requested and then click the place order button. You can always save your shipping and billing information along with your credit card to speed up the checkout process in the future. Once your order is placed, you will receive an email confirmation. An additional email will be sent when the order ships with tracking information. 

How do I cancel or edit an order I placed?

Once an order is placed, we are unable to cancel or modify it. Please reach out to customer service if you have any concerns. 

 

How do I contact customer service?

You can reach us 24/7 via email at thenamelessshop@outlook.com. 

Why was the merchandise out of stock, but I was able to purchase it?

We make an effort to fulfill your entire order, but there may be a rare occasion we need to cancel one or more items. If we are unable to fulfill your entire order, you will be notified via email of the out of stock merchandise. You will not be charged for unshipped item(s). 

Can I add an item to my order after ive placed the order?

Unfortunately not, you will need to place an entire new order for anything you wish to purchase. 

Why has my card been declined?

You would need to contact your bank or credit card company for more information. It could be that your billing address is not matching with your credit card or you entered the information incorrectly. 

Can I place an order by phone?

Unfortunately, we do not take orders over the phone. Orders are only placed on our site only. 

PAYMENT

What forms of payment are accepted?

We accept Apple Pay, Google Pay, VISA, MASTERCARD, DISCOVER, AMEX, and PAYPAL.


*Please note: Your billing address must match exactly as it is appears on your credit card statement. This information is used as part of the validation process for your credit card payment. All orders are subject to review. We reserve the right to cancel any order.

How do I apply a coupon/promo code to my order?

If you received a discount code you can enter this information during the checkout process. The field for the code is located on the page where you enter your credit card information. Only one coupon code can be used at a time. 

Why doesn’t my coupon/promo code work?

Please double check that you are entering it correctly. The promotion could have expired. For more assistance, please contact customer service.